Privacy Policy

Export Credit Financial Services is committed to protecting the privacy, confidentiality, and security of the personal and corporate information entrusted to us by our clients, partners, stakeholders, and users of our services. As a financial services provider engaged in export finance, microfinance, trade facilitation, and financial advisory services, we recognize the importance of safeguarding sensitive information and maintaining the highest standards of data protection, transparency, and accountability. This Privacy Policy explains how Export Credit Financial Services collects, uses, processes, stores, and protects personal and business information in the course of providing our services.

Export Credit Financial Services may collect personal and corporate information when clients apply for financial services, communicate with our organization, register on our digital platforms, or participate in our financial programs. The information collected may include personal identification details, contact information, national identification numbers, business registration documents, banking details, financial records, transaction information, and other documentation required to evaluate financial eligibility and deliver our services. This information is collected directly from clients, through authorized representatives, or from legitimate third-party sources where necessary for verification and compliance purposes.

The information collected is used strictly for legitimate business and regulatory purposes. Export Credit Financial Services uses this information to verify client identity, perform due diligence, assess creditworthiness, process financial transactions, provide export financing and advisory services, communicate with clients, improve the quality of our services, and comply with applicable financial regulations including Know Your Customer (KYC), Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and other legal reporting obligations. We ensure that personal information is collected and processed only to the extent necessary for the purposes for which it is required.

Export Credit Financial Services maintains strict confidentiality in the handling of all personal and corporate information. We implement appropriate administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or loss. Access to sensitive data is restricted to authorized personnel who require the information to perform their duties and who are bound by strict confidentiality obligations.

In certain cases, Export Credit Financial Services may share information with trusted third parties in order to deliver our services or comply with legal obligations. These parties may include regulatory authorities, financial institutions, correspondent banks, credit assessment agencies, insurance providers, payment service providers, auditors, legal advisors, and technology service providers. Any such disclosure is carried out strictly for legitimate business or regulatory purposes and subject to appropriate confidentiality and data protection safeguards.

Export Credit Financial Services respects the rights of individuals with respect to their personal data. Clients have the right to request access to their personal information held by the company and to request corrections where the information is inaccurate or incomplete. We are committed to ensuring that personal information remains accurate, relevant, and up to date.

We retain personal and business information only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, regulatory, accounting, and reporting obligations. Once the information is no longer required, Export Credit Financial Services will securely dispose of or anonymize the information in accordance with internal data retention policies and applicable legal requirements.

Our digital platforms and website may use secure technologies to protect data transmission and may collect certain technical information such as device details, IP addresses, and browsing information to improve system security and user experience. This information is used solely for operational, analytical, and security purposes.

Export Credit Financial Services may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technological developments, or operational practices. Updated versions of the policy will be made available through our official communication channels or website to ensure transparency with our clients and stakeholders.

By engaging with Export Credit Financial Services, applying for financial services, or using our digital platforms, clients acknowledge and consent to the collection, processing, and protection of their information in accordance with this Privacy Policy. Export Credit Financial Services remains committed to maintaining the highest standards of confidentiality, integrity, and security in the management of all personal and business information.